Unweighted base: Claimants who felt they could not explain their condition only (n=51). Claimants were also asked whether they experienced any other practical difficulties during the call. All face to face assessments have been suspended for at least 3 months. Once the questionnaire is returned to DWP, the claimant is referred for an assessment with an assessment provider (AP) if a decision cannot be made via a paper-based review. These tended to be older claimants and those with mobility issues. PIP & mental health; PIP appeal process; to the assessment room and how far you walked (you see some bizarre estimates), how you handled your ID, what eye contact you made with them, whether you looked tense, anxious, withdrawn, etc, how you were dressed, how you took off any coat, etc. Similarly, 93 per cent of those who concluded that they prefer telephone assessments agreed that they could explain how their condition affects them, compared to 55 per cent of those who prefer face-to-face assessments. The illness that qualifies for PIP is the illness that is considered to be a long-term condition and this kind of condition should need regular support for needs and some may be limited in mobility. Claimants were generally comfortable (79 per cent) sharing information about their condition with the assessor over the phone. WebThose who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). What benefits are available for mental health carers? Satisfaction was highest among those placed in the LCWRA group, those with mobility conditions, and those who said they preferred telephone assessments over face-to-face. This was higher among those awarded PIP (62 per cent) than those who were still awaiting their assessment outcome (55 per cent) or those who had been disallowed PIP (32 per cent). Those who previously said to prefer telephone assessments (versus face-to-face) were more likely to say that they felt comfortable with video assessments because they were comfortable at home (38 per cent, compared to 7 per cent of those who preferred face-to-face assessments). Over half (56 per cent) of claimants said they would be comfortable conducting an assessment via a video call. For example, you can request: If the location of your assessment is more than 90 minutes away by public transport and you have difficulty travelling long distances, you might be offered an alternative site. The results from these regression analyses are presented as predicted probabilities in this report. We refer to this group as the unknown outcome group within the rest of the report. Claimants with mental health conditions were more likely to feel uncomfortable about video (53 per cent, compared with 40 per cent of those with no mental health conditions). she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. The appointment set for you is usually in a span of 7 days away. Claimants whose claim had been disallowed were more likely to say that video allows them to see the assessor and build rapport with them (60 per cent, compared to 37 per cent of those whose claim had been awarded). All percentages cited in this report are based on the weighted data and are rounded to the nearest whole number. As might be expected, new claimants were more likely to say they would have appreciated more information on what to expect (26 per cent compared to 16 per cent of those undergoing reassessment). Claimants who had been disallowed PIP were slightly less likely to have sought support. Having a mental health problem can be expensive. Those undergoing a reassessment were also more likely to choose a telephone assessment (68 per cent) than those submitting a new claim (57 per cent). After your PIP assessment with questions on mental health, the DWP will assess the following information with the supporting evidence if you are eligible: The DWP will give you a letter if you have claimed your PIP or not according to your PIP assessment report. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations. Simply use the buttons below to share on your social network. You have rejected additional cookies. Almost two thirds (63 per cent) said that they had used video calls at least once. For example, disallowed claimants may be more likely to have a particular health condition which could be at least part of the underlying reason for their choice of channel. PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. poppy123456 Community member Posts: 38,820 Disability Around two thirds of claimants (66 per cent) reported feeling comfortable or very comfortable sharing information about their health condition or disability over the telephone. You need to show that you need help with activities on more than half the days in a year in order to be eligible for the program. This will ensure you are familiar with the journey, so you arrive in plenty of time and reduce the possibility of being stressed before your assessment. I am worried about the cost-of-living crisis, Requesting adjustments to the PIP assessment, Planning your journey to the PIP assessment, How to claim travel expenses for your PIP assessment. This kind of assessment will result in you winning or not getting the benefits that you might be entitled to if you have been proven to be incapable due to your mental health condition. Isabel Taylor The survey also set quotas for the number of interviews required by key variables (age, gender and the outcome of the assessment). More than two thirds (68 per cent) of this group mentioned not needing to travel and 59 per cent of them found telephone assessments easier or more comfortable. Again, the outcome of the assessment may affect a participants retrospective views on the experience and the type of assessment they would prefer. If your long-term condition is getting worse, you will need more of this award. If you plan to travel by car, you can claim back the cost of parking and a price per mile (e.g. This allows us to compare how likely individuals are to favour each assessment channel depending on differences in one particular variable of interest, while holding the other factors in the model constant. Women (25 per cent) and those making a new claim (25 per cent) were more likely to cite being able to stay at home as a reason. This approach allows us to estimate the relationship between each of these five variables on channel preference, while controlling for the other four factors. When asked why they would feel comfortable with a video assessment, 45 per cent of those expressing this view said it was because of the ability to see the assessor and find it easier to build rapport. Additionally, individuals who had their PIP claim awarded reported feeling more comfortable sharing information (73 per cent), than those who were awaiting their claim outcome or had their claim disallowed (66 per cent and 57 per cent respectively). Those who preferred a face-to-face assessment reported a range of reasons, the most common being that they would be better able to explain their condition, finding it easier/more comfortable to speak to someone in person, could communicate more easily and build rapport with the assessor. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Of the 25 per cent of claimants who said they were dissatisfied with the assessment, the most commonly reported feedback was dissatisfaction with the assessors behaviour (38 per cent), including the assessor not appearing to listen, understand or was perceived to be unhelpful or uncaring. Physical and mental examination: If required, and with your consent, they will conduct a brief physical and Those who were joined by someone to support them (PIP- 31 per cent, WCA - 22 per cent) on the call were most commonly joined by a family member. New claimants were more likely to say they would have liked more information. When making a claim for PIP, individuals make an initial call to provide DWP with initial information and complete a questionnaire detailing how their condition affects them. Around eight in ten (79 per cent) reported they were comfortable or very comfortable. Physical and mental examination: If required, and with your consent, they will conduct a brief physical and Daisy2016 Forumite. Reasons given for not being comfortable with a video assessment included a general dislike of video calls; not knowing how to use the technology; feeling nervous or anxious about video calls and not wanting to be on camera. Over four out of five (83 per cent) of these claimants found it helpful. 63 replies 18.3K views. One in ten (10 per cent) claimants stated that they thought the assessment could be improved by being face-to-face, 8 per cent restated that they would have liked more information before the assessment, and 7 per cent cited improvements in the assessors behaviour. Requesting a home PIP assessment PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. This suggests that, when controlling for the factors used in this model, claimants within an unknown outcome, were no more likely to favour either telephone or face-to-face assessments. The Department for Work and Pensions (DWP) commissioned NatCen Social Research to conduct two surveys to examine the claimant experience of telephone assessments and to gauge preferences for using telephone, face-to-face or video for assessment on an ongoing basis. PIP has two components - daily living (contribution to the extra costs disabled people face in their day to day lives that do not relate to mobility) and mobility (contribution to the extra costs disabled people face in their day to day lives that relate to mobility). You can also bring someone with you in the course of your assessment. Also, those who had been awaiting further assessment were more likely to say they would like more information than those who had been placed in the LCWRA group. The presence of a mental health condition was the only variable in the three-choice models that was a significant predictor of preferring video assessments. should she ring pip and update them about this they make a decision?england Claimants more likely to report this problem included those who were placed in the LCWRA group, than those who were awaiting further assessment; and those with mobility issues, than those without. Just over one in ten of claimants (11 per cent) made at least one adjustment request before the interview, such as planning breaks, spreading the assessment over a number of calls or receiving information in large text or braille. Dont include personal or financial information like your National Insurance number or credit card details. Base: All respondents who answered this question (n=1072). Over half (58 per cent) did not think any more information was necessary but over one in four (28 per cent) said they would have liked more information about what would be covered. A fifth said that video would make them too nervous or anxious (20 per cent) and/or that they would not know how to use the technology (19 per cent). Babyroobs is right they are turning down more than they award at the moment so just be prepared to make a mandatory reconsideration. Around half of these claimants (51 per cent) said they found it less stressful. Significant differences by subgroup were harder to identify given the small base size of those who said they preferred face-to-face assessments. They need to use that actual phrase. In these models, the claimants PIP assessment outcome remained a significant predictor of channel preference even after controlling for all the other variables in the model. This kind of assessment is done by Atos or Capita based on your location in the country. 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