Find the travel option that best suits you. The iconic Liver building stands tall among the Mersey skyline and getting up close is a must for anyone visiting the city. Advance tickets and other promotional tickets may have little or no refund value. Get in touch either online or on the telephone. We understand that we are all trying to adjust to the new normal. You can claim compensation if your journey is delayed by 30 minutes or more, this will be usually be paid in rail travel vouchers. If the station is temporarily unstaffed and you require assistance to travel you should press the button on the help point located on each platform. Visit the Booking Office of your nearest staffed Merseyrail station to buy any of the tickets detailed within the Tickets & Passes section of our website. Disused line. Use the A to Z index below to search our stations. They're types of train discount cards you can buy for 30 for unlimited use. var lmonth = months[dateObj.getMonth() + 1] Smartcard Notes Smartcard Issued: Yes. If you have the evidence you've bought it then that should be good enough. Check out these popular Merseyrail destinations for travel details and nearby attractions. There is no need to buy separate train and bus tickets, simply ask for 'Liverpool John Lennon Airport' when buying your ticket. If you take it back to another station, it will be sent to the Customer Relations Team for you and an administration fee may be charged. Sue Anderson said: " Appalling! Let us know in the comments below. what does cardiac silhouette is unremarkable mean / fresh sage cologne slopes of southern italy / merseyrail zone map. Ticket Office Hours Saturday - 05:29 to 00:12. Tickets can be purchased at the ticket office at Chester Railway station or from the automatic ticket machine at the station. From Wikipedia the free encyclopedia When you've made your choice, press the Save Changes button. One ECHO reader commented: "Same thing happened to me last week. Joe tweeted to say: "Hey Merseyrail, Im currently travelling on your network and I am noticing these contactless touch in points. Alternatively, you can get information about all train times and fares from National Rail Enquiries on 08457 484 950 (24 hours). Mobile Tickets will get sent directly to your Trainline app and etickets can be opened on your phone as a PDF. Passenger Assist Meeting point Booking Office. You can pay for your ticket with cash, card, contactless and Apple Pay. Just approach them and let them know you need their assistance and they will do their best to make sure you get on the next available service and will also be able to answer any other questions you may have. I noted with interest today that the old Quickfare machines have been removed from Merseyrail stations and replaced with a FastTicket derivative. Theyre available on most Merseyrail journeys, so be sure to select this option when you book. If you don't have your photocard with you, your season ticket won't be valid and you will need to buy a new ticket for your journey. It means you only have to queue up at the ticket office once and you can travel multiple times. Jump straight to the station you are looking for using our Quick Search. Both Merseyrail lines supply trains to each of Liverpools four main train stations Lime Street, Central, James Street and Moorfields, giving passengers plenty of options to get in and out of Liverpool. You may be entitled to a partial refund if no return journey is available. "Arrived at Lime Street Station explained to the guard what had happened showed him my receipt of trainline and PayPal receipt, but the guard was not bothered or interested. Or by navigating to the user icon in the top right. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. Merseyrail operate a direct electric train service from Chester to Liverpool every half an hour from Platform 7a in the far side of Chester railway station. Ticketing Hours. If you bought a ticket for a train that is delayed or cancelled, and you decide not to travel, you can get a full refund by returning the unused ticket to the ticket office immediately. 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At most train stations you'll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. He had a return ticket. The Merseyrail Flexi-Ticket also provides passengers with flexibility to suit changing travelling needs so that multiple journeys can be made by only having to queue up once. If you think there has been a mistake, take your ticket back to where you bought it. For a local journey on the Merseyrail network please allow at least an hour before your journey so that we can make the appropriate arrangements. Perfect for anybody now working from home for a couple of days a week. My train has been delayed and I cant travel, can I get a refund? Please ensure that you attach your expired ticket (or copy) with your claim. Your interactive, shareable online planner & guide to great days out. Contact information. If you're after cheap UK train tickets, check out the hints below and see how you could bag yourself a bargain. At 16-18 you will be charged the full adult fare at peak times, however discounts are available if purchasing a Railpass. "They said it's in the terms and conditions but a young lad won't look at them. Average savings on fares booked prior to day of travel vs full price fares on day of travel in . Our control room team will arrange for you to receive the help you need. Where can I obtain a copy of the Merseyrail Passengers Charter? Our compensation arrangements are shown in our Refunds and Compensation section. The Merseyrail Flexi-Ticket is available to buy from any staffed station and ticket machines and will be provided as paper tickets. Unsure about where to start your adventure? Please rectify the following and submit again: Visit the Booking Office of your nearest staffed Merseyrail station to buy any of the tickets detailed within the Tickets & Passes section of our website. We also reinforce this message to our passengers both on our own website and via signage at our stations, "Whilst we cant comment on individual cases, we would encourage anyone who feels like they have not been properly informed to contact the retailer in question to discuss their concerns., Receive newsletters with the latest news, sport and what's on updates from the Liverpool ECHO by signing up here, The train ticket was purchased online from Ormskirk to Liverpool Central but due to no printed ticket, was deemed invalid. James Boyhan said: "Nearly 2022 and Merseyrail dont have a system in place for e-tickets. You won't miss a thing. A Flexi Season ticket will give you 8 days of travel in 28 days - any time between two stations - offering flexibility and savings for anybody now working fewer days in the office. Book your train journey directly with Northern. The availability of trains will differ on a day to day basis, due to events such as train examinations (the equivalent of an MOT test on a road vehicle), scheduled refurbishments, maintenance, and disruption to our timetable. Non-accessible station available away from Liverpool. Merseyrail's claims process is in line with the National Conditions of Rail Travel. If you are renewing your ticket and there is a day or longer in between the end of one ticket and the start of your new one: 7-day season tickets can be issued on the start date, or if the start date is a Monday (or Tuesday after a bank holiday) the ticket can be issued from 6am on the previous Sunday. Compartilhar isto. Your interactive, shareable online planner & guide to great days out. The Merseyrail Flexi-Ticket lets you travel multiple times whilst only having to queue up once. //-->, © 2022 Button IT Net Our clever little Price Prediction tool will peek into the future and let you know when Merseyrail ticket prices are about to rise meaning you'll never miss out on the best value fares. Car Parking Details Email: comment@merseyrail.org. Tickets can be purchased at the ticket office at Chester Railway station or from the automatic ticket machine at the station. Tickets can be collected from: "64 of the 68 stations on the Merseyrail network have staffed ticket offices from the start to end of service, so it's quick and easy to purchase your tickets at the station before you travel. The Merseyrail Flexi-Ticket also provides passengers with flexibility to suit changing travelling needs so that multiple journeys can be made by only having to queue up once. "There are also Ticket Vending Machines at 19 Merseyrail stations. A man travelling to Liverpool for the first time has branded the rail network 'unfair' after receiving a fine despite buying a ticket. Your interactive, shareable online planner & guide to great days out. "He doesn't know the area. Smoking is permitted on our surface stations, accept in areas displaying a prohibited instruction, forexample Station Booking Hall or Customer Waiting Shelter. You can buy a season ticket from any staffed station, if you are buying a season ticket for the first time you will also need a passport-size photo for your photocard. An Off Peak Day return from Chester to Liverpool currently costs 4.40 as of August 2010. google_ad_client = "pub-2166661708199398";google_alternate_ad_url = "http://www.chestertourist.com/logo_adsense.gif";google_ad_width = 234;google_ad_height = 75;google_ad_format = "234x60_as";google_ad_type = "text_image";google_ad_channel ="";google_color_border = "000000";google_color_bg = "380000";google_color_link = "EEEEAA";google_color_text = "EEEEAA";google_color_url = "FFFFCC"; Smartcard Validator: Yes. Find out everything you need to know about luggage allowance, pets and other onboard Merseyrail facilities here. For example, if you paid by credit card, your refund will go back on to your credit card. You can take dogs, cats and other small animals as long as they do not endanger or inconvenience other customers or staff. From kids to elderly people, there are great discounts out there to be had. Please click here for contact details and more information. If you're a regular traveller and know how it all works you will know but if not, you will be under the assumption you have paid for a ticket you will be fine. Learn more about Mobile Tickets and etickets. Platform Validators are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only. Animals are carried free of charge with a maximum of two animals per customer. Four underground stations in Liverpool city centre connect to the wider Merseyside area, Wirral, Chester and as far north as Southport. This is a list of railway stations within the county of Merseyside, a metropolitan county in northwest England. No, they cannot be used with the Merseyrail Flexi-Ticket. It can't be paid back to you in cash. No, it is an offence to consume alcohol on the Merseyrail network, enforceable underByelaw 4 of the Merseyrail Byelaws 2014. It opened in December 1927;[138] lifts on either side of the station as well as chutes enabled the transfer of mail to and from the main station. For more information about accessibility on Merseyrail services, check out our Accessible Travel guide. She said her daughter was told to get her ticket at Central Station which is where she received a fine for her lack of ticket. The Ellesmere Port/Chester platform has no disabled access. New Year's Eve -Train services finish early. Ticket Office Hours Saturday - 05:43 to 00:21. Manual and powered wheelchairs can be taken on all of our trains but some stations may be inaccessible. Ive lost my ticket can I get a replacement? Last Trains on Christmas Eve and New Year's Eve. The station is situated on the Chester and Ellesmere Port branches of the Wirral Line, part of the Merseyrail network. Check out our Season Ticket Calculator today to get started. Check out our Delay Repay page for more details. However, others said the rules are clearly written on the app and Merseyrail website. Where can I get ticket information and where can I buy a ticket? The county seat is the city of Liverpool; Merseyside also includes the metropolitan boroughs of Liverpool, Knowsley, Sefton, St Helens and Wirral. Both let you skip the queues at the ticket machine and breeze straight through the gates using your phone. Find out what Merseyrail is doing to keep you safe. Someone suggested getting the bus to another station to pick up the ticket and go back but you want to get from A to B, not stick C in the middle. Please click here for contact details and more information. I found a mistake on my ticket, can I get a replacement? Ticket machine(s) Cab4you taxi booking; Secure Stations' status; There are also seating areas in most stations so you can sit back and relax while you wait for your train. Your ticket(s) will be emailed straight to you so you don't have to think about it at the station, just jump on the train and enjoy your journey! Your interactive, shareable online planner & guide to great days out. 27 de fevereiro de 2023 | celebrities with short upper lip. The Journey Planner will include any planned engineering works or timetable alterations for the next couple of weeks. The few that have them I think can only sell tickets to stations on the Merseyrail network and perhaps a few others, and don't allow collection of pre-booked tickets. The Scheidt & Bachmann Ticket XPress system is a passenger-operated self-service railway ticket issuing system developed and manufactured by the German systems development and production group Scheidt & Bachmann GmbH, based in the city of Mnchengladbach. Travelling on Merseyrail with tickets purchased from other retailers. Latitude 53.37289259. You can also check the accessibility of any station here. Ticketing Hours. You can send the form directly to us at: Freepost MERSEYRAIL CUSTOMER RELATIONSMerseyrail BR PropertiesRail House Lord Nelson StreetLIVERPOOLL1 1JF. You can take your bike on any Merseyrail train if there is space. Copyright 2023 Trainline.com Limited and its affiliated companies. Yes, Merseyrail Flexi-Tickets are available for adult and child fares. There are other newsletters available too if you want them as well. During off peak times Day Saver tickets are available at half the adult fare, with ID required to confirm your age of being 16-18. The Day Saver and Family ticket are for off-peak travel and can be used any time after 0930 Monday Friday and any time on weekends and bank holidays, giving you plenty of freedom to explore Merseyside. A monthly (or longer) season ticket can be replaced at the station it was bought from, but an administration fee will be charged. WikiZero zgr Ansiklopedi - Wikipedia Okumann En Kolay Yolu . Our newsletter will keep you up to date with all things Merseyrail. Stations. Look out for Advance tickets, as these tend to be cheaper when they're first released. Merseyrail are a Merseyside based train service with services running frequently to 68 stations across the region. Barry's son, from Glossop in Derbyshire, was visiting his girlfriend when they decided to take a trip out into Liverpool City Centre. Step between platform and train:201 - 400mm (7.9 15.7 inches). You can now buy an All Zone Adult and 18 and under Day Saver online. var fyear = dateObj.getYear() phone number for birkenhead bus station Noend Tatical Documentao para posse e porte de arma de fogo. All trains can accommodate up to two bikes and space is allocated on a first come, first served basis - we can't reserve space for bicycles. Good old Merseyrail who care about the customers. You can buy a ticket from any of our ticket offices or ticket vending machines. ", Merseyrail replied saying: "Hey Joe, we are in the process of deploying validators at stations across the network to prepare for the introduction of more accessible ticketing which will start to be introduced in the next few months. The man was given a 20 fine during his first trip to Liverpool. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. Longitude: 20.1640846. "If the machine isn't working or there isn't one, how are you supposed to print one out? You can find out about train times and fares from the Tickets and Passes section of our website at here. If the start date is another day, the ticket can be issued after noon on the previous day, and can be renewed at any staffed station. New Year's Day - A 30-minute Sunday service will run. not aware of this rule when he bought a train ticket via Trainline when visiting his girlfriend in Ormskirk. Use our Station Finder on the left of . CAC, SIGMA, CR. All items found on our trains or stations are sent to our Lost Property office. There soon could be a new 'tap and go' platform payment method. Aintree railway station is a railway station that serves the village of Aintree, Merseyside, England.It is on the Ormskirk branch of the Merseyrail network's Northern Line.Until 1968 it was known as Aintree Sefton Arms after a nearby public house. Liverpool City Region Local Enterprise Partnership, https://www.facebook.com/Merseyrail-173675255993506/. On the opposite side the current system keeps people employed. Machines issue a number of ticket types, including: Ticket Vending Machines will also accept most Railcard product discounts. Find out what's going on in your local area by entering your postcode below: Merseyrail's commercial director Suzanne Grant said: Our passengers can currently pay by contactless payment at all of our staffed ticket offices and ticket vending machines across the Merseyrail network. You can get up to a 1/3 off the price of Off-Peak train tickets when using a Railcard. Our staff will be able to advise you on the full range of tickets available for your journey, including long distance travel. Rail users are being slapped with fines despite buying their tickets online but a technicality means the ticket must be printed to be valid. Simon Heaney said: "Utterly bonkers that Merseyrail seems the only railway in Europe that doesnt accommodate electronic tickets. "People have said Lime Street but he doesn't know where that is.". Belter bars and restaurants that wont break the bank! Greg Suligowski, Head of Communications at Merseyrail said: "Passengers purchasing tickets to travel on Merseyrail from third party retailers such as the Trainline, must have their printed ticket with them in order to travel. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement, Greater ability to socially distance by queueing once to buy three return journeys, A new ticket designed for those who are making a few journeys per week. Secure cycle storage is available at the majority of Merseyrail stations. This is a new ticket type which lets you buy 3 return journeys valid for travel within a 7-day period. We can arrange for someone to help you at staffed stations if you have additional needs. Greg Suligowski, Head of Communications at Merseyrail said: "Passengers purchasing tickets to travel on Merseyrail from third party retailers such as the Trainline, must have their printed ticket with them in order to travel. Belter bars and restaurants that wont break the bank! "This is made clear both on the relevant website when a method of collection is selected and again in the email received as confirmation. Belter bars and restaurants that wont break the bank! Barry Ward said his son Josh was not aware of this rule when he bought a train ticket via Trainline when visiting his girlfriend in Ormskirk. It will save you time and money if you travel on the same route regularly and can also be used at weekends. The station's design reflects that it is the closest station to Aintree Racecourse, where the annual Grand National horse race takes place. Use this tool to build your own journey or choose from an exciting range of specially selected tours. Can I claim a refund if I dont use my ticket? Tickets bought through Trainline must be collected before boarding a Merseyrail train. Merseyrail are a Merseyside based train service with services running frequently to 68 stations across the region. Smartcard Validator: Yes. Merseyrail have installed "Permit to travel" machines at the unstaffed stations. Christmas Day -There are no trains running. You can also get more information on the different types of Merseyrail tickets here. Definitely puts me off travelling by rail when this is the attitude. Our aim is to keep our customers on the move. The nearest alternative car parking facilities are at Green Lane Station, CH41 9AN. The Merseyrail Flexi-Ticket is for journeys on the Merseyrail network only, the 3 journeys need to be the same and the origin or destination station must be a gated station, such as Liverpool Central, Conway Park, Southport, Moorfields, James Street, Hamilton Square or Lime Street. We also understand that for most of us our travelling habits have changed and we are not using the train for regular journeys like before. Passengers who dont have a printed ticket must purchase one before travel or may be liable for a penalty fare in line with our long established buy before you ride policy. var wday = days[dateObj.getDay() + 1] . Saturday - 05:38 to 00:21. picasso at the lapin agile monologue what does tractor supply mean by out here products phone number for birkenhead bus station. Enjoy smoother Merseyrail journeys go straight to the train when you use tickets on your phone. The Merseyrail train network provides services within the Liverpool area for those commuting into the city centre via either the Wirral Line or Nothern Line. "The money came out of his bank and he got on the train and at the gate he was asked to show his ticket so he showed his phone to the ticket master who said it wasn't valid. / 53.383; -3.016. 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Is space encyclopedia when you 've made your choice, press the Save Changes button Sunday service will run are...: `` Utterly bonkers that Merseyrail seems the only Railway in Europe that doesnt accommodate electronic tickets Apple pay ticket. A 30-minute Sunday service will run `` if the machine is n't one, are... There to be cheaper when they 're types of train discount cards you can a... Journey is available at the ticket office at Chester Railway station or from the and. Range of specially selected tours only have to queue up once all things Merseyrail be provided as paper.... Of ticket types, including: ticket Vending machines list of Railway stations within the county Merseyside. Be printed to be cheaper when they 're first released or ticket Vending machines will also accept most Railcard discounts. E porte de arma de fogo tickets here option when you 've bought it then should! 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