I feel extremely privileged to be teaching Zumba Gold classes for active older adults. I'm Naomi Swanson, and I live in Greenville, TX. Hey everyone! This request is denied as per our terms and conditions (which everyone has to accept when registering for a ITC): Rescheduling a Licensing Program Zumba reserves the right to cancel and/or reschedule a Licensing Program session at any time. Danielle Veras. I called at the end of March 2022 to cancel my membership. When I noticed I was charged for *** on my credit card statement, I emailed the company and received response. I've been a ZIN Member since Aug 2015 and a Zumba Jammer since 2019, and I absolutely love teaching Zumba classes. Current Status. We can also confirm that the last payment was March 21st, 2022. The member mentions "There are much more important aspects in terms of relationship with customers than always bringing their policies.". The app uses a system that will show you a video file based on the strength of your internet connection. iPhone - make sure your music is downloaded to your phone. WebFind the best Login Page How To Cancel Zumba Membership. WebI've been trying to cancel my membership for more than a week. Please note the details below. General legal information & brand use guides. Hello how did you finally cancel your subscription? Hello! Click on the File tab. Check that the phone and Fire TV Stick are connected to the same WiFi network. I blocked my card after knowing its a scam. Zumba reserves the right to modify, alter, update, or remove portions of the Terms at any time without notice, so please check the Terms from time to time. WebI've been trying to cancel my membership for more than a week. If you are making a purchase of Zumbaproducts through Zumba.com in the above referenced countries, you are contracting with Zumba Fitness Europe, BV. I need to cancel my ZIN Membership but We have reviewed this case and the free shipping label has been sent as of June 29th. To request cancellation of your ZIN membership, please log in to your ZIN account at zumba.com, click on Contact Zumba Office, select the topic ZIN Membership, then sub-topic Cancel My ZIN Membership and click submit. We shall be free to use, reproduce, disclose and distribute such Feedback in any manner without limitation. I am currently licensed to teach Zumba, Zumba Toning, Zumba Step, Zumba in Circuit. I tried doing it on my own after completing my training, but creating my own choreo was very time consuming - and hard! Any Favorite content from ZIN Now will appear as a Favorite in the ZIN Play App, and vice versa. Can I request past ZIN volumes or mega mix CDs? Web1. Log into Zumba.com; click "My Account Summary" at bottom right of homepage; under "Payment Information", see "To Cancel Your Account". Zumba Instructor, CPR Certified, Zumba Core, Zumba Glutes, World Rythms Africa ZIN Since SYNC Since. I could have additional time to decide and make purchase If I knew one day sale was extended. WebCancellation Fee Until March 23, 2023: $0.00 Cancellation Fee from March 23 to May 15, 2023: $250.00 Cancellation Fee After May 15, 2023: NO REFUND If you decide to cancel your Convention registration, your fees will be refunded, minus a $250 cancellation fee until May 15, 2022 (11:59 PM EST). How can I rearrange the song order on my playlist? ZIN Members, join our official page to stay connected! I have documented email requests and responses from Zumba. Come join me, I guarantee you will have a blast! The reason is simple: Every class feels like a party! If you have any questions, remember that we are always happy to help! I just don't want to pay this anymore. This will renew automatically on a monthly, 6, or 12-month basis depending on the payment plan you chose. We make no representation that the Content is appropriate or available for use in other locations, and accessing the Site or Content from jurisdictions where such access or the Content is illegal is prohibited. I could use that money. On 10/03/22 I purchased some clothing items from Zumba wear, due to sizing issues the items were returned to Zumba on 10/24/22. Make sure it is on. Date and Time. They have made it a huge headache for me and will not let me cancel. I was extremely satisfied when I joined ZIN because it gave me all of the tools I need to be a successful Zumba instructor. This is why we give you a 2 month grace period if your payment fails before resetting your ZIN Member Since Date. I am currently licensed to teach Zumba, Zumba Gold. Complaint: 16979494I am rejecting this response because: Even though Zumba didn't make an advanced annoucement about "maintenance" for that period of time, and still "rules" might be enough for Zumba to justify their actions in my case, it certainly was not a pleasant experience to me that all of a sudden, the videos were removed from my file. Sincere apology was much more appropriate rather than giving a coupon for the next purchase. WebHi, I'm Chanell Gautreaux and I became a Zumba instructor in 2016 . Zumbawill remove from the Site any messages Zumba deems as inappropriate. You will not have access to the ZIN Volumes and Mega Mixes that were released while your account was on hold. Instead they gave me Cancel Membership. I have tried to google and check the Zumba website but Categories. Simple. I think my ZINversary and/or ZIN Member Since Date is Incorrect. your ZIN Anniversary). As mentioned in the email we sent to the member, that content wasreleased prior to the start of an their membership. Any licenses from Zumba and any right to use the Site shall immediately cease upon termination of these Terms. You understand that we do not control, and are not responsible for Feedback made available through the Site and that by using the Site, you may be exposed to Feedback that is offensive, indecent, inaccurate, misleading, or otherwise objectionable. We emailed her again and advise her that she must call us as cancellation can not be done Any registration fees paid by you to Zumba for a cancelled Licensing Program session will be refunded or may be transferred in the event of rescheduling. Will the songs and videos I designate as Favorites on ZIN Now appear as a Favorite in the ZIN Play App? WebI've been a ZIN Member since Aug 2015 and I absolutely love teaching Zumba classes and fitness in general. We do not currently have full support for tablets, or wearable devices (ex: iWatch / Fitbit etc). Can you hear me?" This will show all of your local music that is available on the app. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, ZUMBA FITNESS, LLC EXPRESSLY DISCLAIMS ALL OTHER REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, AS TO THE SITE OR CONTENT, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. Even with gym memberships, you usually have to give a month notice or something like that, but I can't imagine my YMCA telling me that I can't cancel my membership!! For additional details and terms of use specific to the ZIN NOW platform, you should read the information contained on the ZIN NOW FAQ page (available in the ZIN NOW platform), such information being incorporated into these Terms by reference thereto. I've been a ZIN Member since DEC 2014 and I absolutely love teaching Zumba classes. The reason is simple: Every class feels like a party! WebWhen I'm not teaching, I'm teaching skincare/makeup classes because I am a leader in Mary Kay! That ensures that your song is downloaded. ZIN Since SYNC Since. I've been trying to cancel with them for a couple months now because I opened a yoga studio and focusing on that now. I called and spoke with a representative who received my cancellation request. In Trade-Ideas Pro version 2.0 the Odds Maker will be visible in every window. You acknowledge and agree that we have no control over, and shall have no liability for any damages resulting from, the use (including, without limitation, re-publication) or misuse by any third party of any Submission. It can only be played on iTunes. Hello! ZIN is a must for all instructors! In order to user it on this device you need to make sure it is downloaded onto that device. Licensed to Teach. I purchased a Zumba instructor training module (I don't recall date of purchase but it was sometime in 2021- not really relevant to the complaint). Make sure the song does NOT have a cloud icon next to the song title. IMPORTANT THESE TERMS OF USE (TERMS) ARE A LEGAL AGREEMENT BETWEEN YOU (YOU) AND ZUMBA FITNESS, LLC, (ZUMBA OR WE) OWNER OF THE ZUMBA.COM, STRONGNATION.COM, ZUMBASHAKE.COM, PLATEBYZUMBA.COM, OTHER RELATED WEBSITES, SUBDOMAINS (E.G., ZUMBA.COM/ZINNOW) AND THE ZUMBA MOBILE APPLICATIONS (COLLECTIVELY, THE SITE), AND THE CONTENT AND MATERIALS MADE AVAILABLE THROUGH THE SITE (THE CONTENT). Once the song has completed downloading, it will be available on your app. I've been a ZIN Member since DEC 2019. I tried to find out why my membership wasnt good until the next payment was due or if I would receive a refund for rest of the month that I already paid for, but nobody responded. In that regard, you agree that you must evaluate, and bear all risks associated with, the use of any Feedback, that you may not rely on said Feedback, and that under no circumstances will we be liable in any way for any Feedback or for any loss or damage of any kind incurred as a result of the use of any Feedback posted, emailed or otherwise made available. These are limitations of Apple. What should i do? If you make a Submission, you represent and warrant that you own or otherwise control any rights therein and any and all elements thereof; that you have the rights from any and all third parties appearing in such Submission to grant the license contained in these Terms for such third parties' names, images or likenesses and any other third party-owned elements as necessary in and as part of your Submission; and that your Submission will not infringe or violate the rights of any third parties, including, but not limited to, copyrights, trademarks, rights of publicity/privacy, patent, trade secret or confidentiality. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. WebSubmit Cancel. WebFor monthly payers, you will be charged the Zoom Add-On with your monthly membership fees. The Zumba Ai technology requires a lot of power and speed in order to properly function. Looking for more fitness inspiration? These Terms will terminate automatically if you fail to comply with any of the terms and conditions described herein. Hello? After I already made a purchase, I called customer service to request for exchange. With that said as a courtesy, we will refund the charges from May - October. Zumba does not make any representations or warranties that (a) the Site or Content will meet your requirements or expectations; (b) the operation of the Site or Content will be uninterrupted, timely, secure, accurate, or error-free or that any errors will be corrected; (c) any particular results will be obtained from the use of the Site; or (d) the Site or the server that make the Site available are free of viruses or other harmful components. One full-hour of music and choreo from warm-up and cooldown, Tips on how to lead a class, cueing, greeting and interacting with your students, Continuing Education and Specialty Trainings, Unlimited License to Teach Zumba Classes as a Member. You'll receive monthly content to keep your classes fresh and your students happy. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The song is still only available on your iCloud. Annual and weekly memberships need not be cancelled because they will expire when their time period elapses. Is the Odds Maker going to be available on the Web based version of Trade-ideas? Hello,We have reviewed this case and see that we attempted to call the member on April 27th 2022. I was never advised of this and should not be forced to keep items that I was specifically told I could return. Come join me, I guarantee you will have a blast! All copyrights, trademarks, and other proprietary rights on the Site and in the Content, services, products, software, text, graphics, design elements, audio, music, and all other materials originated or used by Zumba Fitness, LLC on the Site or elsewhere are reserved to Zumba Fitness, LLC and its licensors. The Site may include the opinions, statements and other content of third parties. We emailed her again on the 19th of May as we did not receive a response to our initial email. Any questions, comments, suggestions, reviews, or other information about our products or services submitted to us through the Site (Feedback) shall be deemed non-confidential and non-proprietary. You agree to indemnify Zumba, our vendors, and third parties such as Instagram, LLC, Twitter Inc., Facebook, Inc., Vine Labs, Inc., Pinterest, Inc. and Google Inc. and any of our or their respective parents, affiliates, licensees, licensors, and each of our or their respective officers, directors, employees, successors, agents and assigns, for all claims arising from or in connection with (a) the use of any Submission, including, without limitation, all claims arising out of or based upon copyright or trademark infringement, misappropriation, invasion of privacy, defamation, right of publicity and/or any blurring, alteration, editing, morphing, distortion, illusionary effect, faulty reproduction, fictionalization or use in any composite form of your or any other person's or entity's name, Instagram, Twitter, or Vine handle, Facebook ID, profile picture, image, likeness, comments, posts, statements or other information and/or the Submission; or (b) any breach or alleged breach by you of any of these Terms or applicable laws. I'm Rayne Rivera, and I live in East Windsor, NJ. They merely receive customer's messages and send to the proper department. You can create a video playlist by using any video content you have on the app. I am currently licensed to teach Zumba. I had tried canceling before the March payment was even made but nobody ever answered the phone. BBB is here to help. Nov 2013 . YOUR USE OF THE SITE IS AT YOUR OWN RISK. -Response from Zumba regarding my request is as follows. ALWAYS SEEK THE ADVICE OF A PHYSICIAN OR OTHER QUALIFIED HEALTH CARE PROVIDER WITH ANY QUESTIONS REGARDING PERSONAL HEALTH OR MEDICAL CONDITIONS. Yesterday (November 9, 2022) I noticed yet again I have been continuously charged this entire year for this subscription I have FIRMLY and CLEARLY requested be canceled. Cancelling would mean you dont pay anything per month but they threaten to make you pay a lot of money to reinstate it later. Are there any limitations to using Apple Music songs on my playlist? When you attend your Zumba Instructor Training, you'll have the opportunity to sign up for ZIN on site. WebThe SYNC Network is the monthly membership program, exclusively for STRONG by Zumba Instructors, to ensure their success. Put the phone on the floor against the wall at a tilt. In addition, the Site may contain trademarks, logos, and links to third party websites. Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am currently licensed to teach Zumba, Zumba Toning. We have now spoken with******** and have removed her credit card. You can always make those changes and put your playlist back in offline mode. What about the Frozen Membership Rosters from previous months? WebThe Zumba Instructor Network (ZIN) is how Zumba instructors succeed! The Site may include certain services that are available to you via your mobile phone or other mobile device if you have subscribed to them, including the ability to use your mobile device to receive and reply to messages from Zumba, and access certain other features (collectively, Mobile Services). Click on the 3 dots next to the song, and click on Song Info. WebBy signing up for an account you will be able to sign in on both STRONG Nation and Zumba . Click on each logo for more information and instructions on each payment method. We emailed her again and advise her that she must call us as cancellation can not be done via email. Why is there a song on my phone that is greyed out? If your internet connection is weak, then you may see a lower quality version of the video until you reach stronger internet connection. Go to the playlist that you want to change around, and click on the 3 dots on the top right of the screen (playlist settings). Got questions, don't hesitate to drop me a message! and the only response I received was an automated one (copy attached). Please forward any comments or complaints about the Site or any Content to Customer Care . English. In January this year, Zumba removed two of choreo videos from my Zumba account page. WebHi, I'm Chanell Gautreaux and I became a Zumba instructor in 2016 . In order to check the song permissions, you need to open iTunes on your computer (not phone), and select the song. I have called your customer service team and they are not in charge of cancelations. These materials are not available anymore. Please contact me today, Id love to hear from you. Zumba will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution. We are providing these links solely as a convenience. Zumba. WebThe ZIN Play app is the all-in-one mobile application for music playlist creation and choreo, exclusively available and free for all ZIN members. 6528 4th street 87107. We have now been able to reach the member and assist with her request. You can see the version of the app listed there. License to Teach Indefinitely Livestream via Zoom. I've been a ZIN Member since Aug 2012 and I absolutely love teaching Zumba classes. I immediately called customer service and the representative said he could not cancel the order. WebSubmit Cancel. I've been a ZIN Member since Jun 2014 and I absolutely love teaching Zumba classes. 2. Danielle Veras. iPad. Customer Reviews are not used in the calculation of BBB Rating. You agree to indemnify, defend, and hold harmless Zumba Fitness, LLC and its officers, employees, directors, affiliates, agents and sponsors from and against any and all claims, damages, costs, or other expenses (including reasonable attorneys fees) that arise directly or indirectly out of or from: (a) your breach of these Terms or of any representation or warranty made by you in these Terms; (b) any Submissions you make; and/or (c) your activities in connection with the Site or Content. I've been a ZIN Member since Oct 2019 and I absolutely love teaching Zumba classes. . In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Create an account to follow your favorite communities and start taking part in conversations. We also email her on that same day advising her that we attempted to call her and that all cancellations must be done via the phone. Cairo, Al Qahirah. Every month, get all-new music by world-renowned and up-and coming artists, and choreo curated by the top Zumba Educators. We expressly disclaim any liability for such Feedback. Last week, I called and left a voicemail after being on hold for about a half hour. Zumba fitness does not answer their phone, it gives you a disconnected signal when you call to cancel membership. Go to your iTunes library on your desktop. I am currently licensed to teach Zumba, Zumba Toning, Zumba Gold. To restart your device from the menu: You can create a video playlist by either clicking on the plus sign icon from the home screen or by going to the My Video Playlists link within the video section. I am currently licensed to teach Zumba. WebRegistrant must be a ZIN Member with an account in good standing at the time of the registration and at the time of the Convention. I'm Aishwarya Karvir, and I live in Malad West, Mumbai, Maharashtra. Moni Keep Dancing Additional Classes, Available to Teach Special Events, Available to Substitute Classes. `` there are much more appropriate rather than giving a coupon for the next purchase Maker. There are much more important aspects in terms of relationship with customers than always bringing their policies... Since SYNC since the 3 dots next to the Member on April 2022... Trade-Ideas Pro version 2.0 the Odds Maker will be charged the Zoom Add-On with your monthly membership fees their.. Customer complaints is one of the tools I need to be a successful Zumba Instructor Network ( )! Removed her credit card statement, I emailed the company and received.. About a half hour were released while your account was on hold team and are. It later us as cancellation can not be cancelled because they will expire when their time period.! Have additional time to decide and make purchase if I knew one day sale was.! How a business responds to customer complaints is one of the BBB business Rating its intellectual rights! On song Info that said as a Favorite in the ZIN Play app is the all-in-one mobile application for playlist..., disclose and distribute such Feedback in any manner without limitation song and. Medical conditions issues the items were returned to Zumba on 10/24/22 information and instructions on each logo more. Am currently licensed to teach Zumba, Zumba Gold phone, it you! All-In-One mobile application for music playlist creation and choreo, exclusively for STRONG by Instructors! And click on song Info a 2 month grace how to cancel zumba zin membership if your payment fails before resetting your Member... Since Oct 2019 and I became a Zumba Instructor Network ( ZIN ) is how Zumba Instructors succeed customer team! I designate as Favorites on ZIN now appear as a Favorite in the calculation of BBB Rating your music. Business responds to customer complaints is one of the Site may contain trademarks, logos, and absolutely! Any comments or complaints about the Frozen membership Rosters from previous months ever answered phone... Will aggressively enforce its intellectual property rights to the song has completed,! Support for tablets, or wearable devices ( ex: iWatch / Fitbit etc.. Website but Categories is weak, then you may see a lower quality of! Per month but they threaten to make sure your music is downloaded to your phone to stay!. A couple months now because I opened a yoga studio and focusing on that.! And any right to use the Site is at your own RISK Naomi Swanson, and curated... Students happy Zumba, Zumba removed two of choreo videos from my Zumba account page version. Webthe SYNC Network is the monthly membership fees card statement, I called and left voicemail... It will be visible in Every window I called and left a voicemail after being on hold n't to. Been a ZIN Member since Date intellectual property rights to the proper department any video you. Going to be teaching Zumba classes and fitness in general focusing on the app uses a system that will all. Will refund the charges from may - how to cancel zumba zin membership Gautreaux and I absolutely love teaching Zumba classes and fitness general. On Site completing my training, but creating my own choreo was time! Two of choreo videos from my Zumba account page your app 'm Karvir... From the Site may include the opinions, statements and other content of third parties not access. Third parties January this year, Zumba Toning on both STRONG Nation and Zumba, how a responds! Grace period if your payment fails before resetting your ZIN Member since Date and mega Mixes that released! But nobody ever answered the phone on the number of complaints, BBB considers how frequently effectively... Limitations to using Apple music songs on my playlist have full support for tablets, or wearable (. Providing these links solely as a Favorite in the ZIN Play app it you! Free for all ZIN Members, join our official page to stay connected the order very time -... In 2016 a successful Zumba Instructor more appropriate rather than focusing on that.... Not teaching, I emailed the company and received response have documented email requests and from... Are resolved Every month, get all-new music by world-renowned and up-and coming artists and! Cancel Zumba membership became a Zumba Instructor Network ( ZIN ) is how Zumba Instructors succeed song.... Drop me a message aggressively enforce its intellectual property rights to the proper department Zumba. From the Site may contain trademarks, logos, and I absolutely love teaching Zumba classes and fitness general. You pay a lot of power and speed in order to properly function and spoke with a representative who my! Free to use, reproduce, disclose and distribute such Feedback in any manner without.. In Malad West, Mumbai, Maharashtra now spoken with * * * * my... Our official page to stay connected Instructor Network ( ZIN ) is Zumba... I had tried canceling before the March payment was March 21st, 2022 third parties we shall be to. After being on hold for about a half hour to comply with any of the Site or any content customer... At your own RISK students happy show you a video playlist by using any video content you have on Web! Called and spoke with a representative who received my cancellation request able to reach the Member mentions there! How to cancel my membership for more than a week attached ) a message Zumba.... Remember that we are always happy to help on a monthly, 6, or wearable (... Zumba Instructor in 2016 I knew one day sale was extended me a message music world-renowned! Music songs on my phone that is available on the how to cancel zumba zin membership of complaints, BBB considers how and! Much more important aspects in terms of relationship with customers than always bringing their.. We do not currently have full support for tablets, or 12-month basis depending on the uses... Able to sign up for an account you will be visible in Every window membership.... Of Trade-Ideas representative who received my cancellation request my request is as follows canceling before the March payment even... Need to make you pay a lot of money to reinstate it later Instructor training, will. Active older adults not teaching, I 'm not teaching, I 'm Chanell and! ( ex: iWatch / Fitbit etc ), Maharashtra in Mary Kay before March! A yoga studio and focusing on that now video file based on the listed..., and I live in East Windsor, NJ let me cancel consuming - and hard a purchase I. The number of complaints, BBB considers how frequently and effectively those complaints are resolved,! And any right to use, reproduce, disclose and distribute such Feedback in any without! How can I rearrange the song has completed downloading, it gives you a video by! Her credit card completing how to cancel zumba zin membership training, you 'll have the opportunity to sign up for ZIN Site! Right to use, reproduce, disclose and distribute such Feedback in any manner without limitation Date Incorrect. By using any video content you have any questions regarding PERSONAL HEALTH or MEDICAL conditions hello, we refund. Policies. `` Favorite in the calculation of BBB Rating appropriate rather than focusing on that now you pay lot! Downloading, it gives you a disconnected signal when you call to cancel my membership for than! 19Th of may as we did not receive a response to our initial email power. This case and see that we attempted to call the Member, that content wasreleased to... From ZIN now appear as a Favorite in the email we sent to the song does not answer their,. Hold for about a half hour own choreo was very time consuming - and hard official page stay... Aspects in terms of relationship with customers than always bringing their policies. `` the number of complaints BBB. Fitness in general cancellation can not be forced to keep items that was! Aug 2012 and I live in East Windsor, NJ Malad West, Mumbai, Maharashtra the! It is downloaded onto that device google and check the Zumba Ai technology requires lot. 'Ve been a ZIN Member since DEC 2019 payers, you will have a blast webhi, I you! To the same WiFi Network time period elapses automated one ( copy attached ) and are. At your own RISK her request criminal prosecution you call to cancel my membership for more information and on... How frequently and how to cancel zumba zin membership those complaints are resolved available on your iCloud opinions. These terms a Zumba Instructor training, but creating my own after my... We can also confirm that the last payment was even made but nobody ever answered the phone SEEK the of. Care PROVIDER with any questions, remember that we attempted to call the Member on April 27th 2022 Gautreaux I. Create an account you will have a cloud icon next to the song title your..., statements and other content of third parties bringing their policies. `` and effectively those complaints are how to cancel zumba zin membership Favorite! Criminal prosecution Ai technology requires a lot of power and speed in to! With a representative who received my cancellation request joined ZIN because it gave me all of your connection! Opinions, statements and other content of third parties its intellectual property to... Was even made but nobody ever answered the phone and Fire TV Stick are connected to the same WiFi.. Bbb business Rating before the March payment was even made but nobody ever the! This is why we give you a 2 month grace period if your payment fails resetting. Any manner without limitation strength of your local music that is available on your iCloud made.